In Europe and Spain there are data protection regulations designed to protect your personal information and which we must follow.
Therefore, it is very important for us that you fully understand what we are going to do with the personal data that we ask for.
Thus, we will be transparent and give you control of your data, with simple language and clear options that will allow you to decide what to do with your personal information.
Please, if after reading this information you have any questions, do not hesitate to ask us.
Thank you very much for your help.
- What are we going to use your data for?
In general, your personal data will be used to deal with you and to provide you with our services.
Likewise, they can also be used for other activities, such as sending advertising or promoting our activities.
- Why do we need to use your data?
Your personal data is necessary to be able to deal with you and to be able to provide you with our services. In this sense, you will have some checkboxes where to decide clearly and easily on the use of your personal information.
- Who will know the information we ask for?
In general, only the personnel of our company who are duly authorized may have knowledge of the information we request.
Likewise, other entities that need access to it may be aware of your personal information so that we can provide our services to you. For example, our bank will know your data if payment for our services is made by card or bank transfer.
Likewise, those public or private entities to which we are obliged to provide your personal data due to compliance with any law, will have knowledge of your information. As an example, the Tax Law obliges to provide the Tax Agency with certain information on economic operations that exceed a certain amount.
In the event that, apart from the aforementioned assumptions, we need to disclose your personal information to other entities, we will previously request your permission through clear options that will allow you to decide in this regard.
- How are we going to protect your data?
We will protect your data with effective security measures based on the risks associated with the use of your information.
To do this, our entity has approved a Data Protection Policy and annual controls and audits are carried out to verify that your personal data is safe at all times.
- Will we send your data to other countries?
There are countries in the world that are safe for your data and others that are not so safe. For example, the European Union is a secure environment for your data. Our policy is not to send your personal information to any country that is not safe from the point of view of protecting your data.
In the event that, in order to provide the service, it is essential to send your data to a country that is not as safe as Spain, we will always request your permission in advance and apply effective security measures that reduce the risks of sending your personal information to another country.
- How long are we going to keep your data?
We will keep your data during our relationship and as long as we are required by law. Once the applicable legal deadlines have ended, we will proceed to eliminate them in a safe and environmentally friendly manner.
What are your rights in relation to data protection?
At any time you can contact us to find out what information we have about you, rectify it if it is incorrect and delete it once our relationship has ended, if this is legally possible.
You also have the right to request the transfer of your information to another entity. This right is called “ portability ” and can be useful in certain situations.
To request any of these rights, you must make a written request to our address, along with a photocopy of your ID, in order to identify you.
In the offices of our entity we have specific forms to request these rights and we offer our help to complete them.
To know more about your data protection rights, you can consult the website of the Spanish Agency for Data Protection(www.agpd.es).
- Can you withdraw your consent if you change your mind at a later time?
You can withdraw your consent if you change your mind about the use of your data at any time.
For example, if you were interested in receiving advertising for our products or services at the time, but you no longer wish to receive further advertising, you can notify us through the form available in our entity's offices.
- If you understand that your rights have been neglected, where can you make a claim?
In case you understand that your rights have been neglected by our entity, you can make a claim at the Spanish Agency for Data Protection, through any of the following means:
- Electronic office: www.agpd.es
Agencia Española de Protección de Datos
C/ Jorge Juan, 6
Tl. 901 100 099
Tl. 91 266 35 17
Filing a claim at the Spanish Data Protection Agency does not entail any cost and the assistance of a lawyer or attorney is not necessary.
- Will we build profiles on you?
Our policy is not to create profiles on the users of our services.
However, there may be situations in which, for the purpose of providing the service, commercial or otherwise, we need to prepare profiles of information about you. An example could be the use of your purchasing or service history to be able to offer you products or services adapted to your tastes or needs.
In this case, we will apply effective security measures that protect your information at all times from unauthorized persons who intend to use it for their own benefit.
- Will we use your data for other purposes?
Our policy is not to use your data for purposes other than those we have explained to you. If, however, we need to use your data for different activities, we will always ask for your permission in advance through clear options that will allow you to decide about it.